Description
Phone etiquette is a highly valuable tool to have in an employee's skill-set. Improving phone skills can increase confidence, improve sales, and help gain new customers. A more confident employee is also one that is happier, and happier employees will produce happier customers.
The Telephone Etiquette course teaches the skills to increase productivity and improve performance. It covers recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers.
Topics Include:
- Aspects of Phone Etiquette
- Using Proper Phone Language
- Eliminating Phone Distractions
- Inbound Calls
- Outbound Calls
- Handling Rude or Angry Callers
- Handling Interoffice Calls
- Handling Voicemail Messages
- Methods of Training Employees
- Correcting Poor Telephone Etiquette
