The number of virtual workers is expected to continue climbing well into the future. Virtual workers allow for a global workforce for many organizations and it can provide a cost effective and talented pool of employees to draw from. Virtual teams have the typical issues of a localized team, but they can come with the additional challenges of distance and cultural differences. The Virtual Team Building and Management course provides the knowledge necessary to work with these challenges and succeed in a growing global workforce. Topics Include: Setting Up Your Virtual Team Virtual Team Meetings Communication Building Trust Cultural Issues Succeeding with a Virtual Team Dealing With Poor Team Players Choosing the Right Tools

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Teams are a part of any business. The key to successful team building is addressing the importance of chemistry. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity. The Team Building Through Chemistry course teaches the specifics of how building a team through chemistry will lead to success. It covers the need for teams to connect and utilize each other's strength through team chemistry and the best way to help develop these relationships. Topics Include: Understanding Teams Team Development Model Diversity Vision and Goals Roles Leadership Functions Developing Cohesion Building Relationships Direction of the Team

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Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. Topics Include: Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Tips for Special Situations A Survival Guide for the New Supervisor

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As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. The Self-Leadership course teaches the specifics of how to be a better leader both personally and for others. Learn how to guide yourself in positives ways and what impact this has on leading those around you. Topics Include: What Is Self-Leadership? Motivators Behavior Focus Constructive Thinking Well-Being Individuality Personal Application

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Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and an employee aligned, which can improve performance and productivity. The Performance Management course provides tools to help manage times of transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching. Topics Include: The Basics Goal Setting Establishing Performance Goals 360 Degree Feedback Competency Assessments Kolb’s Learning Cycle Motivation The Performance Journal Creating a Performance Plan

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Working with different personalities, opinions, backgrounds, and values can be a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee. The Office Politics course is about creating and maintaining better relationships. It is about communicating and working with peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of office politics are better team members and can end up being more successful and productive. Topics Include: New Hires It’s About Interacting and Influencing Dealing With Rumors, Gossip, and Half-Truths Office Personalities Getting Support for Your Projects Conflict Resolution Ethics You Are Not an Island Social Events Outside of Work

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Traditionally, middle managers make up the largest managerial layer in an organization. The middle manager is responsible to those above them and those below them and they head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understand how to effectively execute them. The Middle Manager course focuses on these essential managers and provides them with the opportunities to succeed. It teaches middle managers how to understand their role in the organization and the impact their communication has on the large percentage of the organization they are in contact with. Topics Include: Introduction to Management Ethics and Social Responsibility Managing Information Decision-Making Controlling Basics of Control Organizational Strategy Innovation and Change Organizational Structures and Process Managing Teams Motivation and Leadership

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Managing those in leadership positions takes a special set of skills. Not only do you have to support your managers as individuals, you also have to ensure they are supporting their workers as well. It requires a balance between supportive coaching and guiding leaders to think through and discover solutions on their own. Successful managers of managers know how to delegate and avoid micromanaging but are hands on when necessary. The Managing Managers course provides the tools for leaders to be able to provide the skills, guidance, and empowerment to their teams of managers. They will be better suited in leading and motivating to produce results. It teaches ways to lead new as well as experienced managers and focuses on creating an environment of continued learning and development. Topics Include: Grooming a New Manager Measuring Performance Motivating Managers Signs of Poor Management Trusting Your Team of Managers When an Employee Complains about their Manager Coaching and Mentoring When Do You Step In? Remembering These Basic Qualities

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Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. The Lean Process and Six Sigma course is an introduction to this way of thinking that has changed so many corporations in the world. It provides an overview of the Six Sigma methodology and the tools required to deploy Six Sigma in an organization. Topics Include: Understanding Lean Liker's Toyota Way The TPS House The Five Principles of Lean Business The First Improvement Concept (Value) The Second Improvement Concept (Waste) The Third Improvement Concept (Variation) The Fourth Improvement Concept (Complexity) The Fifth Improvement Concept (Continuous improvement) The Improvement Toolkit

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To be a great leader requires learning the proper leadership and influencing techniques to help build confidence. Taking the lead and gaining experience for the first time as a genuine leader is never an easy task, but it can become natural with time and practice and be a rewarding experience. The Leadership and Influence course provides the tools needed to learn to make decisions as a leader and face challenges. It teaches basic influencing skills and guides through the evolution of leadership processes to better prepare and develop people in leadership roles. Topics Include: The Evolution of Leadership Situational Leadership A Personal Inventory Modeling the Way Inspiring a Shared Vision Challenging the Process Enabling Others to Act Encouraging the Heart Basic Influencing Skills Setting Goals

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Knowledge management is the organization of intellectual resources and information systems within a business environment. While this may sound simple, organizing the vast amount of information each person has is not an easy task! The Knowledge Management course provides the tools needed to begin implementing knowledge management in an organization, no matter the size of the company or budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Topics Include: Understanding Knowledge Management Dos and Don'ts The Knowledge Management Life Cycle The New Knowledge Management Paradigm Knowledge Management Models Building a Knowledge Management Rationale Implementing Knowledge Management in Your Organization Tips for Success Advance Topics

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Facilitation is often referred to as the new cornerstone of management philosophy. It focuses on fairness and creating an easy decision-making process. Creating a comfortable environment through better facilitation provides a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills course can help with better decision making. It teaches what facilitation is all about, as well as provides tools that can be used to facilitate small meetings. A strong understating of how to command a room and dictate the pace of a meeting creates great facilitators. Topics Include: Understanding Facilitation Process vs. Content Laying the Groundwork Tuckman and Jensen’s Model of Team Development Reaching a Decision Point Dealing with Difficult People Addressing Group Dysfunction About Intervention Intervention Techniques

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When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what is offered, true motivation must come from within. Regardless of how it is characterized, it is important to achieve the right balance in order to ensure a motivated workforce. The Employee Motivation course provides several types of tools to become a great motivator, including goal setting and influencing skills. Learn about five of the most popular motivational models and the steps needed to bring them together to create a custom program. Topics Include: A Psychological Approach Object-Oriented Theory Using Reinforcement Theory Using Expectancy Theory Personality’s Role in Motivation Setting Goals A Personal Toolbox Motivation On the Job Addressing Specific Morale Issues Keeping Yourself Motivated

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Becoming a new manager can seem like a daunting and challenging task to many. To overcome these hurdles, an environment where employees know what is expected of them must be created. The Developing New Managers course provides the tools to gain the support, best practices, and knowledge needed for managers to succeed. It helps companies develop well rounded, fair and confident managers and teaches how to identify prospective candidates in order to develop them for the best chance for success. Topics Include: Managers are Made, Not Born Creating a Management Track Defining and Building Competencies Managers Learn by Being Managed Well Providing Tools Providing Support Identifying Strong Candidates Early Clearly Defining the Management Track Empowering New Managers Providing Growth Opportunities

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An annual review can help keep employees happy, engaged, and focused. It is human nature to want to succeed and providing feedback on positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. The Conducting Annual Employee Reviews course teaches the steps involved in conducting a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance can be seen throughout an organization. Topics Include: How to Conduct Annual Reviews Common Mistakes Successful Tips for Concept of Pay for Performance How to Tie Employee Compensation to Firm-Wide Returns How to Communicate Employee Expectations Effectively Meaningful Questions to Gauge Employee Happiness

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Coaching is the process of relationship building and setting goals. How well one coaches is related directly to how well they are able to foster a great working relationship with employees through understanding them and strategic goal setting. The Coaching and Mentoring course focuses on how to better coach employees to higher performance through building trust and learning how to provide support to overcome challenges. It teaches how to set appropriate goals and how to use feedback properly for better relationship building. Topics Include: Defining Coaching and Mentoring Setting Goals Understanding the Reality Developing Options The Importance of Trust Providing Feedback Overcoming Roadblocks Reaching the End How Mentoring Differs from Coaching

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Money matters can be intimidating for many people and having a solid understanding of basic financial terms and methods can be crucial to a career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation it’s important to understand what people are talking about and to be able to participate in the discussion. The Budgets and Financial Reports course provides a solid foundation in finance. It covers topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Topics Include: Understanding Financial Statements Analyzing Financial Statements Understanding Budgets Budgeting Made Easy Advanced Forecasting Techniques Managing The Budget Making Smart Purchasing Decisions A Glimpse into The Legal World

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