Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide the understanding of how Supply Chain Management can improve and help almost any type of business. Topics include: Why Supply Chain Management? Key Terms Three Levels of Supply Chain Management Five Stages of Supply Chain Management The Flows of Supply Chain Management Inventory Management Supply Chain Groups Tracking and Monitoring Supply Chain Event Management

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Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline. Topics Include: Setting Expectations Setting Goals Assigning Work Degrees of Delegation Implementing Delegation Providing Feedback Managing Your Time Tips for Special Situations A Survival Guide for the New Supervisor

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Positive and negative stress is a constant influence in all of our lives. Knowing how to maximize the positive stress and to minimize the negative through understanding what lifestyle elements can be changed is key to reducing overall stress. The Stress Management course teaches the Triple A, three-option method for addressing any stressful situation. It provides a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system to cope with and effectively manage stress. Topics Include: Understanding Stress Creating a Stress-Reducing Lifestyle Altering the Situation Avoiding the Situation Accepting the Situation Using Routines to Reduce Stress Environmental Relaxation Techniques Physical Relaxation Techniques Coping with Major Events Our Challenge to You

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Social media is a staple of modern life. It is so enmeshed in the way we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, it is important to take the time to understand the benefits as well as the risks. The Social Media Marketing course teaches the specifics of how to effectively use social media marketing. It covers how to utilizing different social media platforms and the best ways to reach current and potential customers for marketing. Topics Include: Facebook YouTube Twitter LinkedIn TikTok Pinterest Tumblr WhatsApp Snapchat Instagram

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We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity and the need for guidelines on what should and should not be shared. Understanding Social Media is about communicating the right way. With communication happening more through electronic means than face to face and talking on a phone being replaced more and more with SMS (texting), social media channels are becoming the main form of communication. Learn how Social media and the Workplace can work together. Topics include: What is Social Media? Defining Your Social Media Policy Creating a Living Document Keeping an Eye on Security Rules to Follow When Posting Benefits of Social Media The Pitfalls of Social Media Listening to Your Customers

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Social Learning is an effective way to train employees through modeling positive behaviours. It promotes cohesion and involvement as it builds a culture of learning. Conducting role plays, sharing best practices, and providing constant and immediate feedback all impact training employees through social learning. The Social Learning course teaches skills to create learning communities that will benefit all aspects of an organization. Learning new behaviours through observation and modeling will instill a passion for learning. Topics Include: Setting the Right Group Dynamic Develop a Social Learning Culture at Work Instilling a Sense of Sharing Learning in the Social Unit Case Study Role Playing Utilizing the Right Tools Modeling and Observational Learning

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Social Intelligence is about understanding your environment and having a positive influence on those around you. Learning to become more confident in social situations and knowing how to express and interpret social cues is key to creating positive connections and increasing influence during social situations. The Social Intelligence course provides benefits that will impact both professional and personal settings. It provides tools in coaching and development and learning “people skills” through active listening and understanding body language. Learn to build rapport by being more empathetic in social interactions. Topics Include: Increasing Your Self-Awareness The Keys to Empathy Active Listening Insight on Behavior Interpersonal Communication Social Cues Conversation Skills Body Language Building Rapport

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Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn building better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and furthering their success at the same time. The Servant Leadership course will focus on the growth and development of employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole. Topics Include: What is Servant Leadership? Leadership Practices Sharing the Power Characteristics of a Servant Leader Barriers to Servant Leadership Building a Team Community Being a Motivator Being a Mentor Training Future Leaders Self-Reflection

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Sensitivity training is crucial in creating a workplace that is inclusive and provides a safe space for all to work. This course will look at interactions within a group as well as focusing on individual behaviours and emotions.  The Sensitivity Training course will introduce topics to promote sensitivity, as well as cover the benefits that come along with it. It will describe the steps that should be taken when it is determined that employees are not in compliance with business policies and will provide the tools to help foster positive relationships between co-workers, benefiting the entire organization. Topics Include: Introduction to Sensitivity Training Benefits Stereotypes Discrimination Sex and Gender Stereotypes Age Disabilities Religion Handling Complaints

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As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. The Self-Leadership course teaches the specifics of how to be a better leader both personally and for others. Learn how to guide yourself in positives ways and what impact this has on leading those around you. Topics Include: What Is Self-Leadership? Motivators Behavior Focus Constructive Thinking Well-Being Individuality Personal Application

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Although the definition of a sale is simple, the process of turning someone into a buyer can be very complex. It requires knowing how to take potential interest and turn it into something that merits spending hard-earned money. The Sales Fundamentals course covers the basic sales process, important sales tools to have and techniques to seal the deal no matter the size of the sale. Become more confident, handle objections, and learn how to be a great closer. Topics Include: Understanding the Talk Getting Prepared to Make the Call Creative Openings Making Your Pitch Handling Objections Sealing the Deal Following Up Setting Goals Using a Prospect Board

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Level 1 - 5 Courses Sales Fundamentals Prospecting and Lead Generation In-Person Sales Top 10 Sales Secrets Interpersonal Skills Level 2 - 10 Courses Sales Fundamentals Prospecting and Lead Generation In-Person Sales Top 10 Sales Secrets Interpersonal Skills Negotiation Skills Overcoming Sales Objections Body Language Basics Trade Show Staff Training Business Writing Level 3 - 15 Courses Sales Fundamentals Prospecting and Lead Generation In-Person Sales Top 10 Sales Secrets Interpersonal Skills Negotiation Skills Overcoming Sales Objections Body Language Basics Trade Show Staff Training Business Writing Presentation Skills Personal Branding Communication Strategies Public Speaking Contract Management

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Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many choose to go further than the minimum standards. This requires having safety standards and procedures in place for all those in the organization to follow. The Safety in the Workplace course can be instrumental in learning to review common hazardsand implementing safety techniques and policies. Learning to identify and anticipate hazards is key to preventing injuries and keeping employees safe. Topics Include: • An Overview • Types of Hazards • Managers Role • Training • Stress Management • Workplace Violence • Identifying Your Company Hazards • Drug & Alcohol Abuse • Writing the Safety Plan • Implementing the Plan

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Risk assessment is the identification of hazards that could negatively impact an organization's ability to conduct business. Knowing what do before, during, and after an event can mitigate damage and harm, therefore it is important to have processes and controls in place to reduce the impact. The Risk Assessment and Management course teaches how to identify hazards and risk that are not necessarily obvious and how to prevent accidents before they occur. It covers how to limit and remove potential dangers through assessment techniques and provides the skills necessary to build a recovery plan. Topics Include: • Identifying Hazards and Risks • Seeking Out Problems Before They Happen • Everyone’s Responsibility • Tracking and Updating Control Measures • Risk Management Techniques • General Office Safety and Reporting • Business Impact Analysis • Disaster Recovery Plan • Summary Of Risk Assessment

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Level 1 - 5 Courses Managing Workplace Anxiety Personal Productivity Ten Soft Skills You Need Work-Life Balance Assertiveness and Self Confidence  Level 2 - 10 Courses Managing Workplace Anxiety Personal Productivity Ten Soft Skills You Need Work-Life Balance Assertiveness and Self Confidence  Self-Leadership Stress Management Time Management Organizational Skills Communication Strategies Level 3 - 15 Courses Managing Workplace Anxiety Personal Productivity Ten Soft Skills You Need Work-Life Balance Assertiveness and Self Confidence  Self-Leadership Stress Management Time Management Organizational Skills Communication Strategies Attention Management Critical Thinking Improving Self Awareness  Change Management Job Search Skills

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One of the most critical traits to look for in an employee is responsibility.  Responsible employees at any level can drive the success of an organization. The Responsibility in the Workplace course introduces the idea of responsibility and teaches the traits that define a responsible employee. It shows the effects of having responsible employees versus irresponsible employees and teaches the steps to becoming more responsible. Topics Include: • Accountability Ladder • Examples of Responsibility • Importance • Benefits • Overcoming Barriers • Increasing Responsibilities • Accountability Software

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A respectful work environment is essential to the overall success of a team and it contributes to a stronger work reputation. Learning to accept the differences between the values and perspectives of those around us allows for continued growth and shared knowledge. The Respect in the Workplace course provides the tools to help empower teams to recognize behaviours that influence performance in the workplace. It teaches how to ensure a workplace of integrity and professionalism that brings a healthy, safe work environment. It covers positive conflict management and the importance of managing emotions for a respectful workplace. Topics Include • What is Respect • The Respectful Employee • Disrespectful Behavior • Managing Emotions • Respectful Communication Approaches • The Inclusive Mindset • Employee Recognition • The R's of Respect • Building a Respectful Workplace • Benefits to the Business

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Many people list public speaking as one of their biggest fears and can spend their entire careers avoiding situations that include public speaking. Learning to become more confident and relaxed in front of an audience is key to a successful speaking event but getting to a place of comfort with public speaking requires cultivating communication and persuasion skills that not everyone can develop on their own. The Public Speaking course teaches basic public speaking skills, including in-depth information on developing an engaging program and delivering power presentations. It provides the exercises needed to enhance written and verbal expression and essential nonverbal communication skills. Topics Include: Identifying Your Audience Organizing the Program Fleshing It Out Putting It All Together Being Prepared Overcoming Nervousness Delivering Your Speech

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Prospecting is the first step in a sales process and is used to find potential buyers. Lead generation is related to marketing and works on converting interest into sales. Leads can come from various sources such as the Internet, through personal referrals, through advertisements, and the purchase of lists of potential clients. Understanding and knowing how to manage these sources is key to turning prospecting into a sale. The Prospecting and Lead Generation course teaches a core set of sales skills and covers how to improve on almost every aspect of a sales strategy. Topics Include: Prospecting Traditional Marketing Methods New Marketing Methods Generating New Leads Avoiding Common Lead Generation Mistakes Educating Prospects The Pipeline Following up on Communication Tracking Activity Creating Customers

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A good proposal doesn’t just outline what product or service is being created or delivered. It does so in such a way that the reader feels it is the only logical choice. Gathering the right information and presenting a professional product are some of he first steps to writing great proposals. The Proposal Writing course reviews the most common types of proposals and teaches each step of the proposal writing process. It reviews the need for understanding why the proposal is being written to effective information gathering, writing skills and proofreading to create that final, professional product. Topics Include: Understanding Proposals Beginning the Proposal Writing Process Preparing an Outline Finding Facts Writing Skills Writing the Proposal Checking for Readability Proofreading and Editing Adding the Final Touches

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In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size. As a result, many employees are expected to understand project management techniques and know how to apply them to projects of any size. The Project Management (6th Edition) course provides an overview of the entire project management process, as well as key project management tools that can be used every day. Working with project planning documents, such as needs assessments, risk management plans, and a communication plan can provide enormous benefits throughout an organization. Topics Include: • Project Integration Management • Project Scope Management • Managing Time • Getting It All Done on Time • Special Tasks • Verbal Communication Skills • Non-Verbal Communication • Empowering Yourself • The Team of Two • Taking Care of Yourself

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Many studies have found that public speaking is the number one fear among most people but is also one of the skills that can make or break a person’s career. Good public speaking requires a strong set of skills that complement presentation skills. The Presentation Skills course provides presentation skills to make speaking in public less terrifying and more enjoyable. It includes topics such as how to create a compelling presentation using various types of visual aids and how to enhance communication skills to engage an audience. Topics Include: Creating the Program Choosing Your Delivery Methods Verbal Communication Skills Non-Verbal Communication Skills Overcoming Nervousness Creating Fantastic Flip Charts Creating Compelling PowerPoint Presentations Wowing them with the Whiteboard Vibrant Videos and Amazing Audio Pumping it Up a Notch

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Personal productivity is maximized by knowing how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools. The Personal Productivity course teaches how to take ownership in creating a more productive life and how to get on the right track in achieving productivity goals. It provides the tools necessary to maximize the benefits of the resource you have, set boundaries and plan a course of action. Topics Include: Setting SMART Goals The Power of Routines Scheduling Yourself Keeping Yourself on Top of Tasks Tackling New Tasks and Projects Using Project Management Techniques Creating a Workspace Organizing Files and Folders Managing E-Mail Tackling Procrastination

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Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding can provide advantages in both personal and professional settings. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With this Personal Branding course learn how to share vision and passions with others. Utilize this knowledge through Social Media to define, influence and protect how others see the brand that is you! Topics Include: • Defining Yourself • Controlling and Developing Your Image • Personal and Professional Influences • Sharpening Your Brand • Appearance Matters • Social Media • Brand Management During a Crisis • Branding Personality Traits

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